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Domestic Ordering & Shipping Policies

HVCcycle Domestic Policies

Orders

HVCcycle strives to process orders as soon as the orders are received but can take up to 2 working days to process.  Website orders are processed Monday through Friday 9 am to 5 pm. We do not process Website orders  on Saturday, Sunday or Holidays. HVC Cycle Inc Is Closed from Dec 24th- Jan 2nd, orders placed within this time will be processed on Jan 2nd.

Payment Methods

Domestic: We accept Visa, Mastercard, Discover, PayPal, a Bank Check or Cold Hard Cash. Due to the high risks of personnal checks and Money Orders we can no longer accept  as a method of payment. If you ignore this policy and do send a check or money order it will delay your order for up to 2 weeks untill the check or money order has time to clear. You can use the on line check out or give us a call to place the order..

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products such as chemicals and batteries cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping estimates page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

RETURN & CANCELLATION POLICY


Please obtain an RMA number (RETURN MERCHANDISE AUTHORIZATION NUMBER) from us via email or telephone. Authorization to return any and all products must be obtained by the Buyer from HVCcycle in advance and must be made within (14) days of receiving the product. All returned products to HVCcycle will be assessed a 20% restocking fee. All items returned to HVCcycle must be prepaid - HVCcycle will refuse any collect packages.

All products which are approved for return will be refunded within 15 to 30 days. All products returned must be in the original packaging and wrapping and must be in the same condition as it was originally delivered by HVCcycle to the Buyer.

Only the original Buyer may request for a return of products. Defective items may be exchanged for the same item only, and only after the part has been inspected by HVCcycle will the buyer receive the product back. After receipt of goods, HVCcycle shall inspect the goods to determine the exact quantity and condition of goods received. If HVCcycle does not accept the goods as being defective and/or returnable for any reason, Buyer must accept incurred costs. Parts which have been mounted or used are not returnable under any condition. WE DO NOT ISSUE CREDITS ON ITEMS THAT HAVE BEEN MODIFIED, INSTALLED, OR OTHERWISE RENDERED NOT SALEABLE - NO EXCEPTIONS! No returns on used parts and special order items.

Orders paid Cancled before Shipment

If you choose to cancle your order before the order is processed and shipped a $5.00 service fee will be deducted from your  refund.  This covers the credit card or PayPal fees and processing time.

 

DAMAGED / LOST IN TRANSIT


Refuse delivery when the driver attempts to deliver a damaged package. It is your responsibility to inspect the package for damage upon delivery. We will gladly assist you with filing a claim. When in stock, we will promptly replace lost or damaged merchandise as soon as we receive a claim number from the carrier or the part is returned to us. Please understand it is your responsibility to secure the package when the driver delivers to your address. LOSS AFTER DELIVERY WILL NOT BE COVERED - NO EXCEPTIONS!